Warranty & Return Policy
The SailTimer™ product line of innovative navigation technology has evolved since 2005, with innovative capabilities that have led the industry. Our goal is to make THE best products for boating, with better functions at lower prices.
We are sailors too. We put just as much craftsmanship into our software and electronics as when building the wooden dinghy above.
Attention to detail: You don’t want to take any shortcuts when you will be at the mercy of the elements. The products we manufacture have the best possible quality, and are built to last. We take pride in making something durable and innovative, and we stand behind it.
No-Questions-Asked Return Policy: If you are not 100% satisfied with your purchase or pre-order of the Wind Instrument RB or Air Link, just return the unit in original condition within 14 days of delivery. If you are wondering about ordering and think you will need more than 14 days because your boat isn’t in the water or you can’t get to your boat etc., just let us know and we can give you whatever time you need. There is a 10% restocking fee on cancellations and returns to cover damaged retail packaging, used batteries, labor costs and quality checks, to ensure that all of the products we sell go out in perfect condition.
Warranty in plain language: We guarantee that your Wind Instrument RB or Air Link is free from defects in manufacturing and assembly for two years from when you receive it. For something with moving parts that generates its own renewable power outside in a range of weather conditions while keeping electronics safe and waterproof, that is pretty impressive.
If any such defect is found, please email Customer Service at the Contact link below. We will verify the problem and can often explain operating principles for a quick solution by email. We could also provide a replacement part, or a shipping address for repair or replacement at our discretion. In no case shall SailTimer Inc. be liable for more than the original purchase price of the product. These terms may change without notice.
Battery care and solar charging is out of our control as the manufacturer, so batteries and issues related to a flat battery are not covered by warranty. But you can monitor battery levels proactively using the battery gauge in the API or with the LCD charger accessory.
The Wind Instrument contains a digital compass for wind direction. It cannot be magnetized, although other metal parts in the Wind Instrument could be. This is generally not an issue with the Wind Instrument RB. The digital compass is an amazingly sensitive micro-sensor, and gives the most accurate wind direction when kept away from magnets, speakers, electric motors and other magnetic fields. For older models before the RB in 2019: the casing on the battery in the tail is steel, so should be kept at least 3 cm away from loose wind cups (which have a magnet in the flange) and from the magnet in the blue cap for the off-switch. The company has no control over this, so magnetization issues are not within the scope of the warranty. Although most of the time there is no problem, there have been occasional reports that putting the Wind Instrument in a carry-on bag and sending it through an X-ray at airport security may stop the digital compass from working correctly. That can be repaired at the factory, but is not covered by warranty since it is avoidable by shipping in luggage or by courier. However, if small adjustments are needed, a simple solution is to use the Compass Quadrant Adjustment in the API to fine-tune directions in the digital compass.
The thinner 2016-2018 Wind Instrument until the RB model has a blue cap on the tail that is used to trigger the off-switch. That allows you to put the Wind Instrument in storage for the winter. The resin on the tail of those models may be affected by freezing temperatures. For many years of happy operation, we recommend storing the Wind Instrument above freezing in the winter. Effects of freezing temperatures are avoidable, so are not part of the warranty. The tail has intentionally been designed to be as thin and light as possible.
Sawing, cutting, or otherwise opening the case, hardware or electronics in the SailTimer Wind Instrument, the SailTimer Air Link or other SailTimer products voids the warranty. We may not be able to diagnose or repair a problem if a customer alters or cuts open the product, or damages the delicate electronics when doing so (e.g., from force, improper effects on firmware, or electro-static discharge). Please simply use the customer service email to discuss any technical support or warranty service.
Your wind cups are designed to be maintenance-free. If the bearing wears and starts to make a noise from prolonged high winds, this is covered under warranty. Replacements for broken wind cups can be ordered on the Accessories page.
On previous models the wind direction arrow has a brass nose cone. The brass will weather out in the elements, but can be brought back to a beautiful shine with brass polish if desired. The pointer rod was anodized rigid aluminum, and may gradually get a copper-colored patina from the sun’s effects over time. This badge of honor does not affect the structural integrity, so is not a warranty issue.
The electronics in the Air Link are designed to be sealed so they are durable and waterproof, but it is not intended to be submersible or permanently mounted outside.
Lifetime warranty against damage from seabirds: If you look around the masts at a marina or boat yard, there are often many damaged wind sensors up there. The Wind Instrument was originally designed to be as small and vertical as possible, so as not to work as a perch for large seabirds. That appears to have worked, because at SailTimer we have never had even 1 report of seabird damage to a Wind Instrument. If you are the original purchaser and have a working Wind Instrument model that ever gets damaged by a seabird, as long as we are still selling Wind Instruments we will repair or replace yours under a lifetime warranty.